Operations Supervisor (821)

The Operations Supervisor will be responsible for managing and developing a team to efficiently achieve business objectives, ensuring quality standards are adhered to at all times.

Requirements

• Matric / Equivalent qualification
• 2-3 years of experience in a Team Leader role within a contact center environment
• Proficient in French (Essential)
• Experience in coaching and managing a team to meet performance targets
• Knowledge of sales processes in a regulated environment is advantageous
• Proficient in Microsoft Excel for tracking performance and generating reports