The Operations Supervisor will be responsible for managing and developing a team to efficiently achieve business objectives, ensuring quality standards are adhered to at all times.
Requirements
- Matric / Equivalent qualification
- 2-3 years of experience in a Team Leader role within a contact center environment
- Proficient in French (Essential)
- Experience in coaching and managing a team to meet performance targets
- Knowledge of sales processes in a regulated environment is advantageous
- Proficient in Microsoft Excel for tracking performance and generating reports