Team Leader/Supervisor
TeleperformanceCape Town, Western Cape, South Africa
Posted October 21, 2025
Full Time
About the Company
Teleperformance offers digitally-powered business services to support global brands and promote sustainable practices.
Job Description
A Team Leader/Supervisor is required to manage and develop a team of Agents to meet and exceed performance, maximize productivity, and assure quality. The ideal candidate will be comfortable in a fast-paced environment, have strong analytical thinking and coaching skills, and be able to communicate effectively across all levels of the organization.
Requirements
- Matric or Equivalent (Essential)
- 2-3 years' experience as an Operations Supervisor within the BPO Industry
- Proven Coaching experience
- Account management & verification: login issues, customer information updates
- Proficiency with ServiceNow or similar ticketing systems
