Training Manager - KL

The Training Manager typically works in an office environment, conducts training sessions in various locations, and may require flexible hours. The role involves assessing training needs, designing training curriculum, and facilitating training sessions.

Requirements

• Bachelor's degree in Human Resources, Education, Business Administration, or related field
• Proven experience as a Training Manager or similar role in the BPO industry
• Strong understanding of BPO operations, processes, and technologies
• Excellent communication, presentation, and facilitation skills
• Proficiency in instructional design principles and learning management systems
• Ability to multitask, prioritize, and manage time effectively
• Analytical mindset with the ability to interpret data and make data-driven decisions
• Certification in training and development is a plus