Executive, Air Operations

We are seeking an Executive, Air Operations to join our team in Hong Kong. The successful candidate will be a strong team player with leadership skills, able to work in a high-pressure and fast-paced environment. Key responsibilities include researching customs requirements, ensuring accurate documentation, and managing relationships with CTOs and vendors.

Requirements

• Research customs requirements and attach necessary documentations during the declaration process
• Ensure accurate and timely completion of documentation for both outbound and inbound shipments
• Obtain and check documentation to meet customs and insurance requirements, packing specifications, and compliance with other countries' regulations and fiscal regimes
• Deal with CTOs on special arrangements for transporting delicate cargoes
• Monitor outbound/inbound traffic activities for load quality and accuracy
• Interact, liaise and manage the relationship with CTOs and Vendors to achieve efficiency in cargo retrieval and submission process
• Monitor delivery movement from origin to destination across different service types
• Ensure all shipment transition remains within SLA
• Monitor vendors to handle parcel handover in/out with accuracy and smooth in/outbound flows
• Monitor parcels created by customers and ensure vendors pick up and deliver on time
• Manage documentation, including air waybills, customs forms, and other required paperwork for international shipments
• Monitor ULD movement and planning via ULD Stock Check Message (SCM) from CTO or GHA for all stations
• Handle inquiries and resolve issues related to operation, such as delays, damages, or missing shipments

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance