Automotive Customer Service Representative

As an Automotive Customer Service Representative, you'll provide professional sales experience to online customers, resolving complex interactions and meeting customer needs through assumptive sales strategies. You'll work on-site in Melbourne, Florida, and enjoy a unique culture with opportunities for career growth.

Requirements

• High school diploma (required); some college or vocational training preferred
• Strong problem-solving and troubleshooting experience
• Sales Experience (required)
• An automotive background is preferred
• Parts/Service Advisor experience is preferred
• Solid typing skills (30 WPM with 80%) and experience using CRM software
• Must be fluent in English (written and verbal)
• Exceptional communication skills
• Ability to document reference materials
• Strong computer and Internet skills
• Strong Customer Service skills
• Ability to navigate for customers who are having difficulty locating parts
• Ability to advise and educate customers in a way they can understand
• Possess patience when locating parts or catalog items for non-technical customers
• Ability to learn quickly and eagerness to learn new problem-solving techniques
• Highly organized, detail-oriented, and able to thrive in a fast-paced, changing environment
• Ability to work with minimum supervision, multi-task, problem-solve, and prioritize
• Demonstrates persistence, overcomes obstacles, and strives to improve skills and achieve goals
• Successful completion of our written skills assessment is required

Benefits

• Health/Dental/Vision/Life Insurance
• Flexible Spending Account (FSA) and Health Savings Account (HSA)
• 401(k) with company match
• Vacation/Sick Time and Paid Holidays
• Tuition Reimbursement
• Employee Assistance Program
• Employee Discount Program
• Training and Development Programs (Percepta College)
• Award-winning Employee Rewards Program (Perci Perks)