French Bilingual Digital Communication Specialist

We are seeking a French Bilingual Digital Communication Specialist to provide premier level service to customers, answering inbound chats, emails, and correspondence, and providing accurate and timely responses to customer inquiries.

Requirements

• High School Diploma required
• 1-2 years' customer service experience, preferably in a contact center operations environment
• Fluency in French and English - written and verbal
• Excellent decision making and problem-solving skills
• Ability to maneuver through various systems to provide accurate information
• Professionalism and positive attitude to develop and nurture prospect relationships
• Self-motivation and results-orientation
• Time management and organizational skills to efficiently organize, plan, schedule, and execute telebusiness activities
• Ability to work well within a close team environment
• Ability to build strong professional relationships and adapt approach to different management styles

Benefits

• Health/Dental/Vision/Life Insurance
• Flexible Spending Account (FSA) and Health Savings Account (HSA)
• 401(k) with company match
• Vacation/Sick Time and Paid Holidays
• Tuition Reimbursement
• Employee Assistance Program
• Employee Discount Program
• Training and Development Programs (Percepta College)
• Employee Rewards Program (Perci Perks)