We are seeking a French Bilingual Digital Communication Specialist to provide premier level service to customers, answering inbound chats, emails, and correspondence, and providing accurate and timely responses to customer inquiries.
Requirements
- High School Diploma required
- 1-2 years' customer service experience, preferably in a contact center operations environment
- Fluency in French and English - written and verbal
- Excellent decision making and problem-solving skills
- Ability to maneuver through various systems to provide accurate information
- Professionalism and positive attitude to develop and nurture prospect relationships
- Self-motivation and results-orientation
- Time management and organizational skills to efficiently organize, plan, schedule, and execute telebusiness activities
- Ability to work well within a close team environment
- Ability to build strong professional relationships and adapt approach to different management styles
Benefits
- Health/Dental/Vision/Life Insurance
- Flexible Spending Account (FSA) and Health Savings Account (HSA)
- 401(k) with company match
- Vacation/Sick Time and Paid Holidays
- Tuition Reimbursement
- Employee Assistance Program
- Employee Discount Program
- Training and Development Programs (Percepta College)
- Employee Rewards Program (Perci Perks)