Chef d'équipe - Opérations cliniques
TELUSMontreal, Quebec, Canada
Posted April 7, 2026
Full Time
About the Company
TELUS is a leading telecommunications company in Canada, offering a comprehensive range of communication products and services including data, IP, voice, entertainment, and video. With $9.6 billion in annual revenue and 12 million customer connections, TELUS is committed to giving back through significant charitable contributions and volunteer efforts, earning it the title of the most outstanding philanthropic corporation globally in 2010.
Job Description
Join our team and lead an engaged team to provide an exceptional patient experience while optimizing clinical operations efficiency. Supervise and engage employees, manage client escalations, and optimize processes to ensure remarkable service delivery.
Requirements
- Diploma in a relevant field (Baccalaureate is an asset)
- Minimum 7 years of customer service experience
- 4 years of experience in operations management and/or personnel management
- Essential bilingualism (spoken and written)
- Good ability to work under pressure, autonomy, and resourcefulness, quick execution
- Responsible and excellent planning skills
- Ability to understand and analyze organizational performance reports
- Good knowledge of the Microsoft Office suite (Google suite)
- An advanced knowledge of English
Benefits
- Permanent, full-time employment
- 37.5 hours/week
- Monday to Friday, day shift