Join our team as Senior Manager, Platform Architecture, where you'll play a pivotal role in pioneering a new post-sales technical function at Temporal. We are building the Platform Architecture organization to own the path from purchase to safe, scalable production for our customers. In this position, you'll build and scale this function globally, defining how we run customers in production consistently and ensuring clear ownership across Sales, Support, Services, and Engineering.
Requirements
- Build and Lead the Platform Architecture Organization
- Hire, coach, and develop a team of high-performing Platform Architects
- Establish clear role boundaries, career paths, and operating standards
- Set expectations for ownership, outcomes, and technical depth
- Create a culture of accountability, rigor, and customer trust
- Own Production Readiness as a Company Capability
- Define and evolve Temporal's production readiness framework
- Standardize activation, reliability, observability, and operational guardrails
- Ensure first workflows reach production faster and more predictably
- Reduce escalations to Engineering through prevention, not heroics
- Drive Operational Excellence and Business Outcomes
- Own metrics tied to time-to-production, GRR, NDR, expansion, and health
- Forecast capacity and scale the team responsibly with the business
- Ensure Platform Architects surface expansion signals tied to real usage
- Partner with Growth AEs and Solution Architects to convert readiness into revenue
- Partner Across the Company
- Act as the executive technical counterpart to Sales, Support, Services, and Product
- Collaborate with Product and Engineering to feed back real-world production patterns
- Shape customer lifecycle programs and executive-facing engagements (QBRs, EBRs)
- Serve as executive sponsor for key strategic accounts
- Evolve the Function Over Time
- Innovate on programs like Production Readiness Partnership
- Influence training, certification, and partner enablement strategies
- Ensure the Platform Architect role continues to scale without dilution
- Build a function that becomes an industry benchmark
Benefits
- Unlimited PTO
- 12 Holidays + 2 Floating Holidays
- 100% Premiums Coverage for Medical, Dental, and Vision
- AD&D, LT & ST Disability, and Life Insurance (Standard & Supplemental Available)
- Empower 401K Plan
- $3,600 / Year Work from Home Meals
- $1,800 / Year Professional Enrichment (Career Development & Professional Memberships)
- $1,200 / Year Lifestyle Spending Account
- $1,000 / Year In-Home Office Setup
- $74 / Month Reimbursement for Internet
- Calm App Subscription for Mental Health & Wellness
