Revenue Cycle Operations Manager

We are seeking a Revenue Cycle Operations Manager to join our team at Tend. The RCM Operations Manager will be responsible for translating revenue cycle strategy into day-to-day execution, owning the operational performance of eligibility, billing, payment posting, insurance and patient AR, and credits and balancing. This role requires strong analytical and problem-solving skills, as well as the ability to communicate complex workflows and system behavior in a practical, approachable way.

Requirements

• 6+ years of experience in revenue cycle management, including hands-on expertise in eligibility, billing, posting, insurance AR, patient AR, and credit balance resolution
• Proven experience managing or overseeing revenue cycle operations in a multi-location healthcare or dental environment
• Strong understanding of how revenue cycle workflows intersect with studio operations and member experience
• Experience partnering cross-functionally with Operations, Member Experience, IT, and Finance
• Demonstrated ability to develop, implement, and maintain SOPs that drive consistency and operational excellence
• Experience supporting system implementations, enhancements, or automation initiatives within the revenue cycle
• Strong analytical and problem-solving skills, with the ability to use data to identify risks and improvement opportunities
• Clear, confident communicator who can explain complex workflows and system behavior in a practical, approachable way
• Highly organized, with the ability to manage multiple workstreams and priorities in a dynamic, growth-oriented environment

Benefits

• Medical, dental, and vision insurance
• 401(k) plan
• Life & AD&D insurance
• Health advocacy
• Legal support
• Employee Assistance Program (EAP)
• Flexible Spending Accounts (FSAs)
• Health Savings Accounts (HSAs)
• Pre-tax transit/parking benefits
• Generous Paid Time Off (PTO)
• Company holidays
• Annual bonus based on company and individual performance