Scheduling Coordinator

Tennessee Oncology is seeking a Scheduling Coordinator to coordinate patient appointments, including internal and external scheduling, and to ensure efficient scheduling and reporting. The successful candidate will have a high school degree or equivalent, 2 years of previous professional office experience, and experience with electronic medical records.

Requirements

• Answers the telephones and greets patients in a courteous, efficient manner.
• Follows policy and procedures outlined by management to ensure standardization of processes across all clinics.
• Conducts patient check-out workflow, following policy and procedures.
• Distributes appropriate documents to patients and provides scheduling and preparation details.
• Properly tracks patients in EHR for next location and ensures patients are not missed.
• Ensures canceled and missed appointments are followed up and properly documented.
• Schedules patient appointments, including internal and external.
• Runs and/or works daily reports to identify patients with unscheduled orders.
• Performs tasks related to Governmental, Insurance and Quality Initiative Programs.
• Demonstrates excellent customer service.
• Communicates to other staff members using Instant Messaging System.
• Scans documents into Electronic Health Record when necessary.
• Sends portal invites as needed.
• Maintain and ensure confidentiality of patient information.
• Adheres to all Tennessee Oncology policies and procedures.

Benefits

• 401k Matching
• Retirement Plan
• Generous Paid Time Off
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance