Technical Account Manager

TensorWave is seeking a Technical Account Manager to independently own a portfolio of customer accounts and serve as the primary technical point of contact across the full customer lifecycle. The role requires a strong technical background and excellent relationship management skills, with a focus on delivering seamless, secure, reliable, and resilient AI compute at scale.

Requirements

• 3+ years of experience in a technical, customer-facing role
• Demonstrated independent ownership of enterprise customer relationships
• Strong proficiency in Kubernetes administration, GPU workload scheduling, and multi-node cluster management
• Ability to diagnose and resolve networking issues independently
• Solid understanding of distributed ML training frameworks and inference serving patterns
• Working knowledge of data center operations
• Experience leading customer-facing business reviews and producing executive-level status communications
• Excellent written and verbal communication skills

Benefits

• Stock Options
• 100% paid Medical, Dental, and Vision insurance for Employees
• Company Health Savings Account Contributions
• 100% paid Short Term and Long Term Disability Insurance for Employees
• Life and Voluntary Supplemental Insurance Options
• Other Insurance Options
• Flexible Spending Account
• 401(k)
• Employee Assistance Program
• Flexible PTO
• Paid Holidays
• Parental Leave