Customer Success Manager, Strategic Accounts
Terminal IndustriesAustin, Texas, United States
Posted February 23, 2026
Full Time
About the Company
Terminal is building the world's first AI-powered Yard Operating System (YOS) to digitize, automate, and orchestrate everything that happens in the yard.
Job Description
Terminal is looking for a passionate and strategic Customer Success Manager (CSM) to serve as the primary advocate and trusted advisor for our largest, most strategic customers. As the first hire in this function, this role offers significant potential for growth into a leadership position for the right candidate.
Requirements
- Own the post-sale customer experience, ensuring customers achieve clear outcomes and measurable value from the platform.
- Serve as the primary point of contact for assigned customers, managing onboarding, adoption, renewals, and ongoing engagement.
- Lead customer initiatives such as QBRs, success planning, and feedback loops tied to customer goals and ROI.
- Navigate multi-layered customer relationships, including technical stakeholders, operators, and executive sponsors.
- Partner closely with Product to shape roadmap priorities based on customer feedback and adoption patterns.
- Maintain accurate account documentation, health metrics, and forecasts in CRM and CS tooling.
Benefits
- Competitive salaries
- Comprehensive benefits package
- Opportunities for professional growth
