Support Representative
TermiusBelgrade, Central Serbia, Serbia
Posted September 17, 2025
Full Time
About the Company
Termius is an SSH client designed to enhance engineering productivity by providing seamless remote server access and efficient team collaboration. The company focuses on delivering a superior user experience with robust security features, making it a preferred tool for millions of engineers worldwide.
Job Description
Termius is a leading platform for remote system interaction, focused on rebuilding the terminal for a modern era. They are expanding their support team to handle customer inquiries, troubleshooting issues, and improving overall support quality. The role is remote, requiring availability during public holidays and a commitment to customer satisfaction.
Requirements
- Availability to work during holidays in New Zealand.
- Experience in technical or customer support.
- Understanding of billing processes and systems like Stripe and PayPal.
- Proficiency in using ticketing systems (e.g., Zendesk, Intercom).
- Strong personal organization and attention to detail.
- Background in improving workflows and internal efficiency.
- Excellent written English.
Benefits
- Full-time remote position
- Paid vacation
- Sick leaves
- Flexible time off
- Comprehensive support for remote employees
- Equipment and professional development resources
