Territory Support Lead

Terumo Medical Corporation is seeking a Territory Support Lead to act as a liaison between the TSS team and management, ensuring optimal performance, training, and support for field sales teams. The role will oversee daily operations and task execution of a team of Territory Support Specialists within Terumo Interventional Systems and Terumo Aortic. The Team Lead will provide mentoring, coordinate workload distribution, and escalate issues to drive operational efficiency, customer satisfaction, and meet area sales targets.

Requirements

• Maintain Territory Support responsibilities for one sales area as assigned by the Manager.
• Identify and escalate process gaps or system issues to the TSS Manager.
• Support the execution of sales initiatives, customer/sales reporting, and back-order or contract-related tasks as assigned.
• Manage CAPS & PIF processes, including helping manage qualified bulk requests, SWAPS, Consignment Buy-outs.
• Work with Product Management to maintain current cross-reference data as assigned.
• Responsible for special projects and for ongoing process improvement efforts as needed via MBO’s and other commercially focused projects.
• Provide day-to-day support, oversight, and direction to the TSS team, ensuring timely completion of operational tasks and support requests.
• Assist with onboarding, training, and mentoring new TSS team members.
• Serve as a subject matter expert and first point of contact for questions regarding policies, procedures, systems, and issue resolution.
• Works with the Territory Support Manager to provide input on individual development plans, developmental opportunities, and facilitate team meetings.
• Make recommendations to the Manager on ways to improve team performance, e.g. training, process improvements.
• Perform other job-related duties as assigned.

Benefits

• Annual bonus
• Paid vacation
• Paid holidays
• Health, dental, and vision benefits
• 401(k) with matching contributions
• Tax advantage savings accounts
• Legal plan
• Voluntary life and AD&D insurance
• Voluntary long-term disability
• Short-term disability
• Critical illness and accident insurance
• Parental leave
• Personal leave
• Tuition reimbursement
• Travel assistance
• Employee assistance program