Customer Care Representative

We are looking to recruit Customer Care Representatives at our Waterford Customer Engagement Centre. Successful candidates will join at 95% of the established rate and will play a vital role in how we show up as Tesco, delivering the right solutions to customers quickly and confidently.

Requirements

• Strong customer service orientation and passion for helping people
• Excellent communication skills – both written and verbal
• Confidence in handling complaints with empathy, patience and sound judgement
• Adaptability and flexibility in a fast‐changing environment
• A responsible, reliable and solutions‐focused approach
• Knowledge of customer service principles and practices
• Ability to work as part of a team and on your own initiative
• Strong IT literacy and ability to learn new systems quickly