Senior UX Researcher - Loyalty & Support

As a Senior UX Researcher, you'll help millions of customers shop better by exploring their needs and shaping solutions that improve their shopping journey. You'll balance business objectives with user expectations and work with a diverse team to conduct research that contributes to solving both.

Requirements

• Expert-level knowledge in UX research with proven experience of working as a UX researcher on digital products
• Extensive knowledge and experience with qualitative and quantitative research methods and techniques
• Validated experience in evaluative research studies, such as usability testing
• Experience of working in an Agile product development environment and applying lean UX research methods
• Excellent communication, presentation, and interpersonal skills
• Ability to engage with a broad range of customers, including designers, UX writers, product managers, developers, and analysts
• Experience of using online research tools, such as un-moderated remote testing and online surveys
• Ability to maintain relationships with external research agencies
• Desirable: experience of conducting research with people with disabilities

Benefits

• Competitive benefits package
• Hybrid work pattern combining office and remote working
• Opportunities for personal and career growth
• Inclusive culture where everyone truly feels able to be themselves