Tesco Shift Leader - Days - Eastleigh Twyford Rd Esso Express

As a Shift Leader at Tesco, you will oversee the store, coordinate the team, and deliver an easy, fuss-free shopping experience for customers. You will also support your colleagues, ensure they deliver daily priorities, and take regular breaks. You will be the go-to person for colleagues in the absence of a manager for day-to-day queries, and make sure the store is always clean, tidy, and well-presented.

Requirements

• Coordinating the store team to deliver an easy, fuss-free shopping experience for customers
• Supporting your colleagues, ensuring they deliver daily priorities and take regular breaks
• Opening and closing the store, and completing duty cover, ensuring all decisions made are right for everyone's safety
• Being the go-to person for colleagues in the absence of a manager for day-to-day queries
• Making sure the store is always clean, tidy, and well-presented
• Supporting managers to coordinate seasonal, community and charity events
• Contributing to a great team atmosphere, that's inclusive of everyone
• Providing great customer service, by listening to our customers and putting them first in everything you do
• Keeping the team well-informed and up to speed on any communications, changes, or updates
• Staying knowledgeable about store performance, and looking for ways to improve and simplify operations
• Coordinating store improvements, and removing any obstacles that might be getting in the way of great service
• Following health and safety routines and procedures, and ensuring colleagues do the same
• Recognising and celebrating colleagues within the team who are providing great service
• To be a great role model, by always giving thoughtful customer service that ensures every customer's needs are met
• To build strong, long-lasting relationships with colleagues to create a positive and inclusive team atmosphere that encourages everyone to do their best work
• To be a clear communicator, comfortable with using a variety of methods to keep your team well-informed and up to date
• To be comfortable taking the lead, and overseeing the store in the absence of your Manager
• To be a good decision maker, who's flexible in the way you think, and comfortable handling change to ensure everything we do is right for customers and colleagues
• To be motivating, so you can inspire your team to deliver beyond expectations
• To be curious, and always on the lookout for ideas and opportunities to serve our customers, communities, and planet a little better every day

Benefits

• Guaranteed minimum of 16 hours of work per week
• Opportunity to work flexible hours (minimum of 12 hours per week)
• Rate of pay starts from £14.76 an hour (increases to £15.97 for stores inside the M25)
• Additional payments may apply depending on location