Require a Software Engineer in Mumbai
TestHiringMumbai, Maharashtra, India
Posted May 14, 2026
Full Time
About the Company
TestHiring is a recruitment solutions provider that connects businesses with top‑tier talent, streamlining the entire hiring lifecycle from sourcing to onboarding. Their focus areas include customized recruitment strategies, rapid time‑to‑hire, and personalized support. They differentiate themselves by delivering a seamless, data‑driven hiring experience that aligns with each client’s growth objectives. TestHiring’s expertise ensures that companies build high‑performing teams efficiently.
Job Description
Provide IT support to customers via various channels, troubleshoot issues, and escalate critical issues to next level. Relate application functionality feedback from customers to IT developers and drive major incident/high impact issues to resolution.
Requirements
- Proven experience in IT support, helpdesk, or desktop support roles.
- Strong knowledge of Windows operating systems, Microsoft Office Suite, and common business applications.
- Excellent troubleshooting, analytical, and problem-solving skills.
- Proficient in communication via phone, email, and chat with a focus on clarity and empathy.
- Ability to manage multiple priorities in a fast-paced environment.
- Experience with ticketing systems and remote support tools (e.g., TeamViewer, Remote Desktop).
- Familiarity with incident management and service desk processes.