Customer Service Representative (Fort Worth)
Texas Workforce CommissionFort Worth, Texas, United States
Posted April 11, 2026
37530.479999999996 - 37530.479999999996 USD
Full Time
About the Company
The Texas Workforce Commission (TWC) is the state agency responsible for delivering workforce development services across Texas, supporting both employers and job seekers. It administers a broad portfolio that includes job search assistance, unemployment and wage claims, apprenticeship and vocational training programs, and specialized services for veterans, people with disabilities, and childcare support. TWC’s strategic focus on aligning workforce skills with the needs of Texas businesses underpins the state’s economic growth and attracts enterprise to the Lone Star State. By integrating policy, funding, and workforce analytics, the commission provides a comprehensive ecosystem that enhances employment outcomes and strengthens community prosperity. Its commitment to data-driven decision making and inclusive workforce development distinguishes it as a leading model for state-level economic development.
Job Description
The Texas Workforce Commission is seeking a Customer Service Representative to provide immediate service delivery by telephone, processing UI claims, and responding to inquiries. The ideal candidate will have six months of experience in customer service or related fields, excellent verbal and written communication skills, and ability to type 40 words per minute with minimal errors.
Requirements
- Six months of experience in customer service, clerical, call center, or administrative support work.
- Relevant academic credits may be applied toward experience qualifications for this position.
- Six months of full-time in-service TWC experience classified as a Customer Service Representative I, or Claims Examiner I, or Workforce Development Specialist I with regular status will satisfy the minimum qualifications.
Benefits
- Competitive salary
- Defined Retirement Benefit Plan
- Optional 401(k) and 457 accounts
- Medical Insurance
- Paid time off, including time for vacation, sick and family care leave
- Additional benefits for active employees can be found at https://www.ers.texas.gov/Active-Employees/Health-Benefits.
