Customer Service Manager - QLD
TextronQueensland, Australia
Posted March 25, 2026
Full Time
About the Company
Textron Inc. is a diversified global conglomerate that operates across aviation, aerospace, defense, industrial, and finance sectors. It owns a portfolio of iconic brands—including Bell, Cessna, Beechcraft, Pipistrel, Jacobsen, Kautex, Lycoming, E‑Z‑GO, and Textron Systems—that deliver integrated solutions from aircraft manufacturing and maintenance to advanced defense systems and industrial products. Textron’s distinct value proposition lies in its ability to combine cutting‑edge technology, operational excellence, and a worldwide supply chain to provide customers with innovative, end‑to‑end solutions. The company cultivates a culture of engineering excellence and customer‑centric innovation, positioning it as a leader in delivering reliable and forward‑thinking products and services worldwide.
Job Description
The Customer Service Manager serves as the main point of contact with the Customer, coordinating and communicating all aircraft issues, and assuring Customer satisfaction by coordinating with the Mgr Maintenance.
Requirements
- Coordinate and communicate all aircraft issues with the customer.
- Meet customer upon arrival, reviews work scope with Customer and add squawks as required during arrival debrief.
- Define communications and discrepancy approval process with the Customer throughout visit.
- Actively seeks upselling opportunities in the areas of maintenance, parts, warranty and other associated programs that provide value to the customer.
- Market Service Center capabilities to new and existing customers.
- Conduct departure debrief with customer: Review terms, discuss completed work, and address any deferred discrepancies.
- Provide guidance and mentorship to peers as needed.
- Provide General Manager with financial updates to include generation and accuracy of the Bill Stat and Analysis and feedback on previous workorders for financial impact.
Benefits
- None specified
