Customer Relations Agent

Join Teya's Customer Relations team and contribute to providing world-class customer service to small merchants in Europe. The team is dedicated to simplifying everyday tasks and helping businesses thrive.

Requirements

• Answer incoming calls, emails, and web chats from customers
• Address customer queries, questions, and escalations promptly and professionally
• Provide first-line advice on general issues to customers and other parties
• Maintain accurate and consistent record keeping, updating notes on the database
• Handle customer complaints efficiently, escalating when necessary to senior management
• Assist senior management by identifying trends and issues for improvement
• Gather feedback from customers and communicate it effectively within the company
• Develop an in-depth understanding of our systems and equipment to provide expert advice to colleagues from other departments

Benefits

• Permanent contract
• Flexible working hours
• 26 days of vacation
• 3 fully paid days for unexpected health issues
• Monthly food allowance
• Health Check
• Structured onboarding program
• High-quality hardware for work