Customer Service Advisor

We are looking for a dedicated and service‐minded Customer Service Advisor to join our Customer Operations team in a part‐time position. This role is particularly well‐suited for a student who wants to gain hands‐on experience in customer service while balancing studies. As a Customer Service Advisor, you will support our merchants’ customers with inquiries related to order management, invoicing, and payment follow‐up via phone, email, and chat.

Requirements

• Strong written and verbal communication skills.
• Proven experience in customer support or another service‐oriented role.
• Basic understanding of the BNPL (Buy Now, Pay Later) industry.
• Fundamental knowledge of consumer credit legislation and relevant regulations.
• Ability to work efficiently under pressure and contribute effectively to team goals.
• Solid IT skills, including proficiency with MS Office and experience working with various IT systems.
• Ability to understand internal processes, technology, and financial procedures.
• High school diploma or equivalent.
• Familiarity with financial processes is an advantage.
• Fluency in a local language.
• Good English skills, both written and spoken.

Benefits

• Competitive salary
• Flexible working hours