ITSM Specialist

ITSM Specialist responsible for process design and implementation, incident and problem management, change management, and service catalog management.

Requirements

• Bachelor's degree in a relevant field
• Certification in ITIL or ITSM is highly desirable
• At least 5 years' experience in IT service management
• Strong technical knowledge of ITSM tools
• Excellent analytical and problem-solving skills
• Effective communication and interpersonal abilities
• Detail-oriented with a commitment to accuracy
• Ability to work collaboratively in a cross-functional team environment
• Demonstrated project management skills