Principal Director, Service Operations

The Aerospace Corporation is seeking a Principal Director, Service Operations to lead the Enterprise Information Services (EIS) division and drive productivity, enhance user experiences, and deliver exceptional quality of IT & customer services. The successful candidate will oversee IT operations, including end-user platforms, productivity tools, service desks, and vendor management office, and prioritize customer service excellence and operational performance.

Requirements

• Bachelor’s degree in computer science, Information Systems, or a related field
• A minimum of (10) years of progressive IT leadership experience, with at least 5 years in senior IT operations, service delivery, or enterprise IT roles
• Exceptional communication and stakeholder management skills, with the ability to influence and align cross-functional teams and executive leadership
• Demonstrated success in leading large, geographically dispersed teams, managing budgets, and delivering enterprise-scale IT services
• Strong strategic thinking, problem-solving, and decision-making skills with the ability to manage complex projects and deliver results on time and within budget

Benefits

• Comprehensive health care and wellness plans
• Paid holidays, sick time, and vacation
• Standard and alternate work schedules, including telework options
• 401(k) Plan — Employees receive a total company-paid benefit of 8%, 10%, or 12% of eligible compensation based on years of service and matching contributions
• Flexible spending accounts
• Variable pay program for exceptional contributions
• Relocation assistance
• Professional growth and development programs to help advance your career
• Education assistance programs
• An inclusive work environment built on teamwork, flexibility, and respect