Becoming a Bainbridge Community Manager offers an exciting and rewarding opportunity for those passionate about driving sales and enhancing customer experiences. Your role will involve collaborating with an on-site team to maximize Net Operating Income through sales, marketing, strong leadership, and revenue enhancement initiatives.
Requirements
- Maintain an excellent customer service relationship with residents, vendors, co-workers, and the community
- Achieve the highest possible net operating income through the implementation of cost control and revenue improvement programs
- Establish and implement leasing goals while managing an effective lease expiration program
- Analyze operational information for impact on NOI, identify trends, and recommend appropriate strategies and adjustments
- Manage a highly skilled on-site staff with effective recruitment, training, motivation, and development programs
- Develop yearly operating budgets/forecasts and sales/marketing plans
- Accurately create, prepare, and convey all operational and financial data to the Regional Manager in a timely manner
- Work with the owners to identify community goals and objectives
- Maximize rental income while minimizing expenses through effective planning and control
- Effectively monitor all income, including delinquencies
- Monitor the timely receipt and reconciliation of rent collections and ensure landlord/tenant statutes are followed
- Evaluate and recommend changes in rent/pricing strategies and ensure websites and printed material are accurate and updated
- Analyze and evaluate monthly and/or quarterly financial statements
- Write clear and concise reports to substantiate the analysis
- Effectively show, lease, and move in prospective residents; implement methods to ensure sales associates achieve the highest standards with shopping report scores
- Implement programs for resident retention and service request follow-ups
- Introduce and monitor effective lease renewal programs
- Effectively maintain product knowledge of the community and competitive communities through consistent evaluation of market conditions and trends
- Ensure that leasing staff develop similar knowledge
- Direct efforts to implement sales and marketing plans that effectively maximize rental income and result in high occupancy
- Ensure that an adequate number of units are market-ready
- Design an effective preventative maintenance program to monitor service request turnaround and ensure the responsiveness of the maintenance staff
- Promote and teach safe work practices among on-site staff and ensure all safety programs are implemented and followed
- Communicate effectively with owners, residents, vendors, and co-workers
- Provide training and motivation for leasing teams and ensure group training sessions are conducted as needed
- Create staffing schedules and ensure they are consistent with community needs
- Assist and ensure all customer complaints are handled promptly and appropriately
- Adhere to established company standards for screening applicants for residency
- Adhere to Standard Operating Procedures
- Participate in planned resident activities
- Other tasks or duties assigned by the supervisor
Benefits
- Paid time off
- 401k matching
- Retirement plan
- Visa sponsorship
- Generous parental leave
- Tuition reimbursement
- Relocation assistance