Customer Service Specialist I
The Cape Cod Five Cents Savings BankMassachusetts, United States
Posted April 1, 2026
Full Time
About the Company
Founded in 1855, The Cape Cod Five Cents Savings Bank is a community‑focused institution with over $5.7 billion in assets, serving customers across Cape Cod, Nantucket, Martha’s Vineyard, and southeastern Massachusetts through both branch locations and a comprehensive digital platform. The bank offers a full suite of consumer and commercial banking products, residential mortgages, investment management, and trust services, positioning itself as a trusted partner for individuals and local businesses alike. Its core value proposition centers on personalized financial guidance, accessibility, and a deep commitment to the well‑being of its community, reflected in a culture of long‑standing service and local engagement. By blending traditional banking values with modern technology, Cape Cod 5 distinguishes itself as a dependable, community‑centric financial institution in a rapidly evolving market.
Job Description
The Customer Service Specialist I provides superior customer service by answering customer questions and assisting with issue resolution. The Specialist will assist in establishing and maintaining electronic banking relationships and provide ongoing support to drive digital adoption for our customers across all platforms.
Requirements
- Responds to customer and prospect phone calls, email, and digital inquiries
- Documents all interactions with customers in CRM database
- Authenticates customers adhering to Bank guidelines
Benefits
- Career advancement opportunities
- 401k Matching
- Paid Time Off
