Business System Analyst, Salesforce Administration
The CCS CompaniesNew Hampshire, United States
Posted February 19, 2026
80000 - 87500
Full Time
About the Company
The CCS Companies specialize in credit collection, customer contact solutions, and revenue cycle management through its ClaimAssist division. Leveraging a customer‑service‑centric approach, CCS serves a broad spectrum of industries—including banking, telecommunications, healthcare, and utilities—while offering variable‑cost, multi‑channel contact center services powered by advanced IVR and text‑to‑speech technology. ClaimAssist combines seasoned healthcare specialists with proprietary systems to maximize reimbursement and appeal short‑paid claims for providers nationwide. The firm’s reputation as one of the nation’s largest, most successful collection agencies and its commitment to innovative, cost‑effective solutions distinguish it in the competitive collections and contact‑center landscape.
Job Description
The Business System Analyst, Salesforce Administration role blends analytical thinking, process design, and hands on Salesforce administration to ensure the organization gets maximum value from its CRM ecosystem.
Requirements
- Partners with business stakeholders to gather, document, and refine requirements for enhancements, new features, and process improvements.
- Translates business needs into functional specifications, user stories, and acceptance criteria.
- Supports Salesforce administration activities, including managing users, roles, profiles, and permission sets, creating and maintaining flows, validation rules, page layouts, and custom fields, configuring dashboards, reports, and list views, and maintaining data quality through deduplication, imports, and governance practices.
- Collaborates with Salesforce developers to design and deliver scalable solutions.
- Performs system testing, coordinate UAT, and ensure smooth deployment of new features.
- Troubleshoots issues, perform root cause analysis, and design long term fixes.
- Maintains documentation for system configurations, processes, and release notes.
- Monitors Salesforce releases and recommend relevant new features or optimizations.
- Provides training, support, and guidance to end users to drive adoption and best practices.
- Ability to maintain consistent and regular attendance in accordance with an established schedule.
- Ability to work onsite/in-office in accordance with CCS and department policies and procedures.
