The Cigna Group is hiring two Managers for the Client Account Implementation team. The Manager will lead a team of Implementation Managers, oversee implementations for new and renewing commercial clients, and partner with sales and matrix teams to drive timely, high-quality outcomes.
Requirements
- Foster a culture of inclusion and accountability, while developing a resilient, high-performing team through strategic coaching and continuous growth
- Manage team capacity, pipeline, and staffing to ensure timely service delivery and client commitments are met
- Drive service excellence across the market's book of business through data-driven decisions and proactive risk management
- Transform broad strategies into clear, actionable goals and execute them within the market
- Ensure client satisfaction and support sales by collaborating with partners and communicating key updates through dashboards and reports
- Serve as primary escalation contact for operational issues, partnering with internal teams to drive swift, effective resolutions and ensure service excellence
- Partner with Sales on client renewal and retention planning, using market and competitive insights to strengthen team positioning and drive growth across key markets
- Proactively identify, champion, and execute process improvement initiatives to support client growth and retention
Benefits
- 401(k)
- company paid life insurance
- tuition reimbursement
- paid time off
- paid holidays
