Senior Facilities Manager

The Senior Facilities Manager leads a facilities management team, ensuring high standards, compliance, and alignment with The Crown Estate’s values and business objectives. The role oversees the delivery of facilities services across a portfolio of properties, ensuring best practice and excellent customer service.

Requirements

• Lead and develop a facilities management team, ensuring effective recruitment, training, and performance management.
• Champion a safety-first culture, ensuring compliance with health and safety (including fire safety) and driving completion of compliance actions.
• Oversee day-to-day operations, ensuring delivery of high-quality hard and soft services and excellent customer service.
• Act as a mentor and support career development within the team, identifying and retaining key talent.
• Manage service partners, attend KPI/SLA reviews, and act as an escalation point for the team.
• Drive effective financial management, including service charge budgets, procurement, and variance reporting.
• Support the delivery of operational initiatives and innovative solutions to improve service and customer experience.
• Act as Duty Manager on a rotation, leading tactical responses to out-of-hours emergencies.
• Ensure robust disaster planning, incident management, and reporting.
• Support The Crown Estate’s net zero carbon ambitions through building-level initiatives.
• Maintain high standards through regular site inspections and ensure compliance with contractor management processes.

Benefits

• Competitive salary
• Pension
• Performance related bonus offering
• Flexible working
• Market leading family policies
• Shopping discounts in the West End
• Private healthcare
• Life and critical illness cover
• 28 days holiday with the option to buy more