Service Desk Analyst
The Guild of Property ProfessionalsEngland, United Kingdom
Posted May 8, 2019
Full Time
About the Company
The Guild of Property Professionals is a national network of independent estate agents offering 'best in class' services. With over 30 years of experience, they pride themselves on market differentiation and competitive advantage, supported by a dynamic network of 800 offices across the UK. Headquartered in London's Mayfair, they focus on estate agency, IT and intelligence, marketing, trust and confidence, and additional revenue streams to ensure their members' properties are marketed effectively to the lucrative London investor market.
Job Description
Service desk Analyst required to join our team in Kettering. The successful candidate will be required to analyse and troubleshoot a variety of issues and requests via telephone, email, remote desktop support.
Requirements
- Analyse and troubleshoot a variety of issues and requests via telephone, email, remote desktop support
- Manage issues and requests across brand-facing and corporate systems
- Work within defined SLAs for the above
- Provide timely updates on issues and requests
- Support defined prioritization, escalating issues where appropriate
- Ensure all issues and requests are effectively tracked within issue tracking/management system
- Update self-help documents, training material for new users
- Research and resolve technical issues and provide technical solutions
- Liaise with technical teams to manage new installations and updates
- Implement licensee/member/employee on/off-boarding processes
