Consultant
The Hackett GroupPortland, Oregon, United States
Posted December 11, 2025
Full Time
About the Company
The Hackett Group is an AI-driven strategic consulting firm that specializes in enabling Digital World Class performance through its ideation and implementation platforms, AI XPLR™ and ZBrain™. With expertise grounded in best practices from leading global businesses, the company offers a range of services including strategy and operations, information technology, human capital, and business transformation to help organizations achieve quantifiable results and navigate their Gen AI journey.
Job Description
Provide exceptional customer service and resolve HR-related issues for employees and managers via phone calls, emails, and live chats.
Requirements
- High-proficiency verbal and written communication
- More than one year's experience in a call center or customer service role
- Overall exposure or knowledge in HR processes such as time and attendance, employee concerns, onboarding, talent management, and payroll
- High-quality customer service skills
- Excellent communication and people skills
- Ability to manage stressful situations and remain calm under pressure
- Proficiency in using computer systems such as HR system and Microsoft Suite
- Experience with issue tracking using a solution such as ServiceNow or Oracle HR Help Desk
- Experience with time, scheduling and attendance modules in Workforce Software application
