Resident Liaison: Part Time

Be a welcoming point of connection for residents by managing calls, dining reservations, and evening meal service in a compassionate, service‐driven senior living community.

Requirements

• Answer all resident phone calls promptly and professionally.
• Handle all Dining Order emails and reservations in a timely fashion.
• Serve as Hostess for the evening meal service.
• Charge all to-go and room service order in Meal Suite
• Assist supervisor with any necessary paperwork.
• Assist with to-go and room service order as needed for lunch & dinner service.
• Assist supervisor in dinner service set up of Dining Rooms.
• Serve as Hostess for Evening meals.
• Always communicate with Supervisor and Managers.
• Assist with order taking and gathering of all Market Orders.
• Ensures cleanliness in all dining areas and service areas.
• Ensures all food is labeled and dated correctly according to state standards.
• Responsible for all sanitation checklists in kitchens and dining rooms.
• Operates reporting systems, including inputting counts for tracking purposes.
• Assist with end of the month resident billing.
• Knowledge of the meal Suite system.
• Keeps confidential information safe and not divulged to other parties.
• Upholds food safety standards and consistently follows handwashing, glove usage and hair net standards.
• Uses proper PPE.
• Assists with development and implementation of resident events.
• Demonstrates interest in learning additional aspect of the job and offers suggestions to improve workflow.
• Participate in and complete all required ongoing training, including monthly online and in-person training, annual skills competencies education, and role-specific certifications, to ensure continued competence and adherence to organizational and regulatory standards.