Retail Operations Planner

The Honest Company is seeking a Retail Operations Planner to manage retail order processing and fulfillment, maintain customer catalogs, and provide excellent customer service experience for our retail customers.

Requirements

• Manage retail order processing and fulfillment in alignment with company and customer standards
• Maintain customer catalogs and manage exceptions
• Resolve product or service complaints
• Provide order management analysis
• Track, report, and improve customer service metrics
• Returns Processing: Coordinate returns for assigned accounts
• Coordinate with fulfillment team to ensure that orders are processed in accordance with customer requirements
• Maintain ongoing communication with customers regarding order status, fill rate, and shipping timelines in conjunction with sales
• Work closely with Sales to meet revenue recognition goals and track AOP performance
• Partner with Cross Functional Teams to discuss feasibility and launch new customers

Benefits

• Comprehensive Health & Wellness
• 401k with Company Match
• Wellness & Fitness
• Work-Life Balance
• Family-Friendly Leave
• Ownership & Equity
• Education Reimbursement
• Pet Insurance