Scheduling Coordinator

Role Overview

The Scheduling Coordinator will support the operations management team in an administrative role, focusing on customer service and support. The position is responsible for scheduling and administrative tasks, including customer communication and record keeping.

What You Will Do

The Scheduling Coordinator will receive and process customer calls and emails, dispatch services, and maintain accurate information in the company's operational system. They will also provide assistance to field technicians, procure parts, and provide service budgets and quotes to customers.

Why It Might Be a Fit

This role is suitable for a skilled and self-motivated individual with excellent customer service skills, logistical and problem-solving skills, and strong communication skills. The position offers opportunities for career advancement and a collaborative culture.

Requirements

• Skilled and self-motivated individual
• Team-oriented and able to work well alone or in collaboration with others
• Exceptional telephone and personal customer service skills
• Excellent logistical and problem-solving skills
• Solid organizational skills and ability to handle multiple priorities simultaneously
• Excellent attention to detail
• Strong verbal, written and interpersonal communication skills
• Competency with Microsoft Office Suite
• Excellent listening and communication skills
• Exhibit a strong work ethic and professional appearance

Benefits

• Competitive compensation
• Weekly pay
• Career advancement opportunities
• Competitive benefits (healthcare, dental, vision, life insurance, paid time off, holidays)
• Company-paid short and long-term disability
• 401(k) company match
• Shared Ownership Program (monetary bonus aligned to company's long-term success)
• Guidance and support from managers
• Collaborative culture and environment
• Robust training opportunities with company reimbursement
• Apprenticeship programs for fire sprinkler, fire alarm, and inspection positions