Group Travel Consultant

A leading luxury travel company is seeking a highly organised and service-driven Groups Operations Consultant to join their Cape Town-based team.

Requirements

• Coordinate and manage land-based tour programmes, events, and group travel experiences
• Support the preparation and administration of travel files, ensuring accuracy and compliance at all times
• Travel with groups as required, providing on-site support and coordination
• Maintain excellent relationships with suppliers and ensure service level agreements are upheld
• Assist the finance team by monitoring payments, supporting collections, and flagging potential risks
• Prepare travel documentation and operating schedules, ensuring timely delivery
• Stay informed of country-specific travel restrictions and ensure group compliance
• Proactively contribute ideas to improve guest experience, operations, and customer service
• Handle complaints professionally and ensure they are resolved in a timely and appropriate manner
• Remain available for emergency situations and liaise directly with clients and management when necessary
• Support management with special projects and additional operational duties as assigned