Account Service Representative - Bilingual

Lynden Healthcare is a leader in third-party logistics solutions for the healthcare industry, serving both human and animal health. We take pride in our work, knowing that providing dependable service can impact people’s lives.

Requirements

• Computer entry of customer orders
• Oversee EDI transactions on behalf of the client and customer
• Advise and enforce client minimum order quantity guidelines
• Advise and enforce order increments to ensure desired quantity is ordered based on client requirements
• Communicate with Account Receivable department when necessary to obtain credit release on identified credit hold customers as required
• Maintain current knowledge of client promotional deals and advise customers accordingly
• Advise and enforce pay terms by client as required
• Handle customer inquiries, problems, and complaints
• Convey back order information on behalf of client to their customers at time of order placement
• Edit and enter customer returns once authorization has been received and process a credit as required
• Communicate daily with clients to provide information as requested
• Maintain and verify inventory, and forward to clients
• Process client claims with carriers for any damages or loss while in transit to the customer
• Enters and maintains contract and deals on behalf of the client if required

Benefits

• Competitive salary
• Medical, dental, disability, AD&D, and life insurance benefits
• Pension plan
• Paid sick days
• Access to our EAP (Resources for Living) to better support our team
• Years of service recognition awards
• Company picnics