Quality Control Analyst
The Net America CorporationMaryland, United States
Posted August 5, 2015
Full Time
About the Company
The net.America Corporation is an economically disadvantaged women-owned small business providing IT management, consulting, program management, and multi-channel contact center services to federal and state government agencies.
Job Description
The Net America Corporation is seeking a Quality Control Analyst to support a single point-of-contact service desk for all end user IT-related incidents and service requests. The service desk will be responsible for managing and executing all incident management and request fulfillment processes in accordance with ITIL best practices.
Requirements
- Bachelor's Degree in Business Administration, Computer Science or related field
- Minimum of 4 years in a service desk environment
- Minimum of 3 years of experience in HDI/ITIL audit support
- Minimum 2 years teaching/training experience
- ITIL Certification
- HDI Certification (preferred)
Benefits
- Generous comprehensive benefits package