Guest Service Agent (Front Office): Blue Dolphin Resort

As a Guest Service Agent at Blue Dolphin Resort, you will ensure every guest has a seamless, memorable experience from the moment they enquire to the moment they say goodbye. You will manage reception tasks, respond to phone and email enquiries, and work closely with other departments to coordinate room readiness and meet guest needs.

Requirements

• A passion for delivering exceptional customer service and building meaningful guest connections
• A bright, positive attitude with the ability to work well within a fast-paced team
• Strong problem-solving skills and the ability to think on your feet
• Flexibility to support other areas of the resort when needed
• Strong computer literacy and/or experience in working with booking/reservation systems

Benefits

• Progressive flexibility and well-being benefits
• Complimentary myNRMA Rewards membership
• Employee referral program
• Potential to grow, progress or relocate your career