Join NRP’s A+ team as a Maintenance Supervisor at our Cleveland, OH property, The Collins. We offer a competitive benefit package, training, certification, and growth opportunities.
Requirements
- Direct and oversee all aspects of maintenance of the community
- Schedule and perform preventative maintenance, inspections, nighttime lighting audits, and janitorial services
- Maintain accurate records for all required reporting and record keeping outlined by NRP policy
- Walk the property daily to uphold curb appeal and monitor safety issues
- Schedule and coordinate apartment turns, including assistance with resident move out and apartment renovations
- Follow expense guidelines, monitor operating expenses, and make recommendations for cost saving strategies for the community
- Manage inventory and storage area, purchasing adequate maintenance materials for service requests and apartment turns, keeping an accurate log of supplies
- Communicate and advise Community Manager on recommendations for capital improvements and maintenance requirements for annual budget
- Coordinate all contracted services
- Complete all service requests and apartment turnovers in line with NRP policy and procedure
- Supervise use of property golf carts and all other major tools and equipment when applicable
- Notify Community Managers with solutions for any safety or liability concerns as well as preventative maintenance needs
- Conduct and document monthly safety meetings including procedures, training, safety equipment, MSDA and use of equipment
- Perform other duties as required
- Complete service requests from residents and team members in a timely fashion, in accordance with company policy
- Ensure excellent customer service with courteous and professional attitude toward all customers and team members
- Audit key tracking system daily and weekly
- Participate in after-hours emergency requests and ensure property staff coverage 24 hours a day, 7 days a week
- May occasionally be required to assist at other properties
- Run errands to support the property as necessary
- Support and assist Community Manager and Recruiting Department with new hire selection
- Train, coach, and mentor team members, ensuring appropriate training is received
- Create a team environment: hold weekly team meetings; manage by goals, open communication
- Generate work and on-call schedule for service employees
- Provide ongoing feedback to team members. Evaluate team members through scheduled formal written performance reviews. Take corrective action as necessary according to company policy.
- Provide recommendations for compensation adjustments, promotions, and terminations
Benefits
- Commission and bonus opportunities
- Paid vacation and sick leave
- 11 Paid holidays
- Paid maternity & parental bonding leave
- Short & long term disability
- Medical/Dental/Vision/Life Insurance
- 401(k) Match
- Training, certification, & growth opportunities
- Employee referral & recognition programs
