Support Specialist, Turning Point (Friday - Tuesday, 3pm - 11:30pm)

As a Support Specialist at our shelter, you will be an essential part of our mission to provide supportive and restorative care to individuals experiencing homelessness, mental illness, and substance addiction. You will act as the first point of contact for client needs, oversee facility maintenance, and create a welcoming environment that fosters client progress.

Requirements

• Act as the first point-of-contact for all immediate client needs and requests
• Monitor and oversee the floor including communal areas, patios, bathrooms, dorms and showers
• Conduct regular, thorough walk-throughs of the facility
• Create a supportive environment to ensure client progress towards stability
• Attend relevant staff meetings, trainings and retreats
• Complete incident reports, update shift logs, and document in HMIS
• Develop effective, trusting relationships with clients and use a client-centered approach
• Intervene during crises to actively de-escalate situations
• Work as part of a team to provide comprehensive, integrated care
• Communicate effectively, and in a timely manner, with management, peers, and clients
• Maintain client confidentiality at all times

Benefits

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Retirement Planning (403b) & Matching
• Paid Holidays
• Paid Vacation Days
• Paid Sick Days
• Employee Assistance Plans (EAP)
• TELUS Health
• Flexible Spending Account (FSA)
• Basic Life / Accidental Death & Dismemberment (AD&D)
• Voluntary Short- and Long-Term Disability
• Voluntary Pet Insurance
• Corporate Discounts