As a Support Specialist at our shelter, you will be an essential part of our mission to provide supportive and restorative care to individuals experiencing homelessness, mental illness, and substance addiction.
Requirements
- Act as the first point-of-contact for all immediate client needs and requests such as phone use, linens, water, etc.
- Monitor and oversee the floor including communal areas, patios, bathrooms, dorms and showers, ensuring program guidelines are upheld and that the physical site is well-maintained and safe, including general cleaning duties
- Conduct regular, thorough walk-throughs of the facility
- Create a supportive environment to ensure client progress towards stability
- Facilitate a client engagement activities, such as groups or other activities
- Complete incident reports, update shift logs, and document in HMIS, as needed and email relevant documents/updates before the end of each shift
- Develop effective, trusting relationships with clients and use a client-centered approach that includes motivational interviewing, harm reduction, and trauma-informed care
- Intervene during crises to actively de-escalate situations, with client and staff safety in mind, using non-violent communications skills
- Work as part of a team to provide comprehensive, integrated care to individuals experiencing homelessness, mental illness, and substance addiction
- Maintain client confidentiality at all times, while following agency, state, and HIPAA laws
- Communicate effectively, and in a timely manner, with management, peers, and clients
- Maintain facility cleanliness and organization
- Oversee client cubicle/bed area maintenance in a trauma-informed manner
Benefits
- Medical Insurance
- Vision Insurance
- Dental Insurance
- Retirement Planning (403b) & Matching
- Paid Holidays
- Paid Vacation Days
- Paid Sick Days
- Employee Assistance Plans (EAP)
- TELUS Health
- Flexible Spending Account (FSA)
- Basic Life / Accidental Death & Dismemberment (AD&D)
- Voluntary Short- and Long-Term Disability
- Voluntary Pet Insurance
- Discounts on Hotels, Theme Parks, Concerts, Movies, Restaurants & More
- The People Concern University & Certificates
