International Enrolment Advisor - Italian speaker

The International Enrolment Advisor will assist prospective students with the application and enrolment process across multiple international campuses, providing personalized advice and support to ensure excellent student experiences.

Requirements

• Advise and guide students regarding career and programme interests, ensuring alignment with their academic and professional goals.
• Assist prospective students through the enrolment process specific to their chosen programme, offering personalized advice and support, and providing registration assistance.
• Conduct outreach activities via outbound calls, scheduled phone appointments, emails, chat, video chat, and SMS.
• Review and evaluate international student applications for admission, ensuring all required payments and documents are submitted to meet institutional criteria.
• Assist students with course registration, financial aid, accommodation options, and other enrolment logistics to ensure they start and complete their programmes.
• Coordinate pre-arrival orientation programmes to prepare students for studying abroad, including cultural adjustment, academic expectations, and living in a new country.
• Collect and process payments before, at enrolment, and after the student’s arrival, collaborating directly with the accounts receivable department.
• Act as the main point of contact for international students during the enrolment process and after arrival, addressing any questions or concerns.
• Provide ongoing support and guidance to ensure international students have a successful academic and cultural integration.
• Foster strong relationships with students, helping them adapt to academic life and access student services at the institution.
• Liaise with different departments to ensure seamless support for international students.
• Effectively utilise technology platforms for student management, communication, and engagement, maintaining knowledge of online education platforms and career planning tools.