Customer Service Representative

Customer Service Representatives play a critical role in ensuring our patrons have a seamless and positive ticketing and reservation booking experience, receive attentive care to their inquiries, and provide timely responses to those inquiries.

Requirements

• Sell, refund, and exchange tickets over the phone and in-person
• Answer any inbound inquiries regarding show programming
• Answer questions regarding Training Centre curriculum and register Training Center students and/or volunteers
• Sell gift cards
• Cover reception duties, including answering questions over-the-phone and in-person at the box office
• Book dining reservations
• Collect accurate patron data with the intention of feeding leads into the marketing pipeline
• Assist Group Sales by booking groups of 15 or less
• Perform initial data collection and screen for Second City Works clients
• Manage and book ticketing lists provided by managers
• Manage hotel voucher programs
• Sell Second City merchandise
• Assist with Box office administrative needs, including internal ticketing requests, night manager sheets, etc.
• Qualify orders
• Report any customer service issues for patrons and/or students to appropriate management contacts