Inside Sales Representative

The inside sales position is responsible for completing quotations, sales, customer returns, and provides sales support to outside sales people.

Requirements

• Respond promptly, accurately, and professionally to all customer inquiries.
• Determine vehicle specifications for orders.
• Track customer requests, calculate and provide quotes, orders and altered options, provide follow up and drive closure.
• Expedite and follow-up on customer orders and resolve customer issues.
• Maintain relationship with outside sales staff and support and assist in orders.
• Process and maintain sales orders and change orders.
• Perform related sales support activities as assigned.
• Order parts using on – line parts manuals, engineering prints, and photographs.
• Coordinate with buyer for special part purchases.
• Ensures first pass phone percentage of 92% or better.
• Provide support and guidance to shipping department personnel.
• Locate appropriate service center and coordinate repair of truck.
• Communicate issue to Technical Engineering support for solution.
• Ensure proper handling of all warrant issues.