IT Support Analyst -Level I Opening
The Timberline GroupSt. Louis, Missouri, United States
Posted August 19, 2020
Full Time
About the Company
The Timberline Group, LLC is a registered representative that delivers securities and investment advisory services through Cetera Advisors, LLC—a broker/dealer and registered investment advisor authorized by FINRA and SIPC. While operating under Cetera’s platform, The Timberline Group maintains its own independent identity and is not affiliated with Cetera Advisors, allowing it to tailor solutions to each client’s unique needs. The firm focuses on providing personalized portfolio management, retirement planning, and wealth preservation strategies to individuals and families across Colorado and Minnesota. By combining Cetera’s robust trading infrastructure with The Timberline Group’s client‑centric approach, the company offers a distinctive blend of accessibility, regulatory compliance, and customized financial guidance.
Job Description
IT Support Analyst will provide excellent customer service through incoming phone calls to the IT Service Desk while assisting customers with routine incidents and routing tickets to appropriate teams.
Requirements
- Demonstrate excellent customer service skills with frequent customer interaction.
- Use procedures, policy, knowledge base information, and other reference materials to provide incident resolution and closure for routine user problems.
- Document detail of customer interactions accordingly and provide follow up as needed.
- Train on an as-needed basis
- Complete miscellaneous projects/duties as assigned by management