IT Support Analyst I

The Trade Desk is a global technology company looking for an IT Support Analyst I to provide hands-on endpoint device support for internal clients. The role requires excellent customer support and helpdesk ticket management skills, as well as a basic level of experience with MS Windows 10 Professional and macOS 10.x.

Requirements

• Bachelor’s degree or equivalent years of experience in a related IT field
• 2-4+ years of relevant experience in a similar hands-on role or relevant coursework
• Ability to work with remote users and international users
• Excellent interpersonal, written, and oral communication skills
• Strong customer service and presentation skills
• Ability to analyze customer needs and reach acceptable solutions

Benefits

• Comprehensive healthcare
• Retirement benefits
• Short and long-term disability coverage
• Basic life insurance
• Well-being benefits
• Reimbursement for certain tuition expenses
• Parental leave
• Sick time
• Vacation time
• Paid holidays