Contact Center Solutions Architect
The Trevor ProjectCharlotte Amalie, United States Virgin Islands, United States • Alaska, United States • Hawaii, United States
Posted April 23, 2026
125000 - 160000 USD
Full Time
About the Company
The Trevor Project is the world’s largest suicide prevention and mental health organization for LGBTQ+ young people. They provide 24/7 free and confidential support through various platforms including phone, chat, text, and soon-to-come social media integrations. Additionally, they operate TrevorSpace, an online safe space for LGBTQ youth, and run educational, research, and advocacy programs to promote mental health and wellbeing.
Job Description
The Contact Center Solutions Architect will play a critical role in shaping and implementing our technology strategy, designing scalable, efficient, and cost-effective solutions for Genesys Cloud, Salesforce, Google Cloud Platform, Amazon Web Services, and related technologies.
Requirements
- Design, implement, and maintain the contact center platform
- Develop solutions along the development lifecycle
- Understand advances and changes in technology landscape and work directly with technology partners
- Collaborate extensively with internal stakeholders
- Provide tier 3 support to troubleshoot and resolve complex issues
Benefits
- Comprehensive health coverage
- Mental health resources
- 403(b) retirement plan with a 3% employer match
- Generous paid time off and company holidays
- Employee Assistance Program (EAP)
- Remote work flexibility
