Call Center Representative
The University of Kansas Health SystemLiberty, Missouri, United States
Posted February 26, 2026
Full Time
About the Company
The University of Kansas Health System in Kansas City is a world-class academic medical center and destination for complex care and diagnosis. We offer more options for patients with serious conditions because of our expertise and leadership in medical research and education. Our physicians are researchers and educators expanding the boundaries of medical knowledge. Their major breakthroughs lead to the life-changing treatments and technologies of the future. Our hospital has a national reputation for doing things right, and we are rated among the country’s top hospitals in quality and the patient experience. With each step we take to become the nation's best, we establish ourselves as a healthcare destination. People from throughout the region and across the country turn to us to receive exceptional, specialized care for complex conditions. All of this is possible because of the dedication and commitment of the people who work here and our steadfast focus on caring for the patient. We invite you to join us as we continue to advance the power of academic medicine.
Job Description
The call center representative provides professional customer service to all callers in a 24/7/365 call center environment, utilizing software systems to triage incoming calls and manage caller expectations.
Requirements
- High School Graduate
- 2 or more years of experience in call center-based customer service, health care call center or Emergency Dispatch Call Center
- Experience talking, typing and listening simultaneously in a customer service environment
- Experience utilizing Call Center Software to answer, transfer, page and email in a customer service environment