Call Center Representative (Switchboard)
The University of Kansas Health SystemKansas City, Kansas, United States
Posted December 19, 2025
Full Time
About the Company
The University of Kansas Health System in Kansas City is a world-class academic medical center and destination for complex care and diagnosis. We offer more options for patients with serious conditions because of our expertise and leadership in medical research and education. Our physicians are researchers and educators expanding the boundaries of medical knowledge. Their major breakthroughs lead to the life-changing treatments and technologies of the future. Our hospital has a national reputation for doing things right, and we are rated among the country’s top hospitals in quality and the patient experience. With each step we take to become the nation's best, we establish ourselves as a healthcare destination. People from throughout the region and across the country turn to us to receive exceptional, specialized care for complex conditions. All of this is possible because of the dedication and commitment of the people who work here and our steadfast focus on caring for the patient. We invite you to join us as we continue to advance the power of academic medicine.
Job Description
The call center representative provides professional customer service to all callers in a 24/7/365 call center environment.
Requirements
- Assists with operations of the Switchboard call center for the University of Kansas Health System and Medical Center.
- Utilizes all software systems (Genesis, Communicator, OnCall, Epic) to provide professional service to all callers, internal and external.
- Provides answering service for clinical and administrative departments
- Provides code and personal pager management and pager programming after hours, weekends and holidays.
- Activates medical code tests on all software systems, ensuring paging hardware and software systems are functioning.
- Activates medical and security code teams
- Initiates non urgent text pages to administrative and clinical staff
- Maintains the on call schedules in the web on call system and Qgenda; makes changes to the schedules after hours as needed; documents changes and sends communication to hospital, physicians and university departments as needed.
- Utilizes internal overhead paging system
- Attend all individual, department and health system meetings, training and reviews as needed.