Patient Services Associate - Retail Pharmacy

The Retail Pharmacy Patient Services Associate works collaboratively to ensure safe dispensing of medications to guests through in person interactions or via home delivery.

Requirements

• Maintains compliance with HIPAA policies and regulations.
• Actively listens and operates computer systems to accurately obtain necessary demographic information and ensure appropriate and accurate billing/payment.
• Collects payment from guests or processes payments on file, as appropriate.
• Counts and verifies cash amounts collected.
• Operates the cash register, prescription dispensing system, and shipping software, when applicable, to accurately and safely dispense all prescriptions.
• Maintains the reserve change supply for the cash registers.
• Completes daily closing activities for cash registers, including the completion of deposit slips, as directed.
• Maintains appropriate supplies necessary to dispense prescriptions at their assigned station.
• Directs guests with potential problems to the supervisor or pharmacist, as appropriate.
• Offers to arrange for patient to receive counseling by the pharmacist in alignment with dispensing policies.
• Assists in the identification and removal of unclaimed prescriptions from the will-call bins.
• Contacts patients to facilitate pick-up or shipment of these prescriptions.
• Maintains over-the-counter (OTC) pharmacy inventory.
• Assures the OTC shelves are clean, stocked, and faced.
• Maintains up-to-date shelf stickers for pricing.
• Communicates with pharmacy purchasing coordinator or pharmacist when issues are identified with OTC inventory.
• Maintains the retail pharmacy waiting area as a clean and comfortable environment for guests.
• Notifies supervisor or pharmacist of any maintenance or cleaning needs within the waiting area.
• Uses a courteous and professional customer-focused approach while interacting directly or on the telephone with guests.
• Uses customer service and critical thinking skills to solve problems for all guests.
• Escalates problems to the appropriate team member for resolution.
• Participates in organizational and departmental performance improvement efforts and facilitating effective communication relative to these initiatives.
• Maintains a plan for personal development and completion of competency validation records.
• Participates in goal setting, ongoing development, and goals of team.
• Shares expertise by participating in the orientation and training of pharmacy employees and students.

Benefits

• Retirement Plan
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Paid Time Off
• Holidays
• Tuition Reimbursement